Let’s start with a conversation.
When reviewing your current indemnity, exploring your options, or you simply have a question, we’re here to help.
We work around you, whether that’s a phone call between clinics, a WhatsApp message in the evening, or a face-to-face conversation over a coffee.
Get in touch in whichever way suits you best, and we’ll take it from there.
Mon – Fri
9am – 6pm
01926 679701
Primus Indemnity
Lake View House
Wilton Drive, Warwick
CV34 6RG
How do I contact the Medico-Legal helpline for advice?
The contact details for the Medico-Legal helpline can be found within your policy documents. If you don’t have them to hand, just give the Primus team a call on 01926 679701 and we’ll point you in the right direction or help arrange the support you need.
Request a call back.
Unhappy with Primus?
We pride ourselves on the services we provide to our clients and we hope that you do not have cause to complain. If you find you aren’t satisfied about something we have or haven’t done, we have a set procedure to follow. Call the Primus team on 01926 679701 for details. Some clients are able to take unresolved complaints to the Financial Ombudsman Service (FOS). You can contact FOS by phone or by post, using the details displayed, with further details of the service they provide on their website www.financial-ombudsman.org.uk.
By phone.
Monday to Friday – 8am to 8pm
Saturday – 9am to 1pm
0800 023 4 567 (calls to this number are now free on mobile phones and landlines)
0300 123 9 123 (calls to this number cost no more than calls to 01 and 02 numbers)
or from abroad on +44 20 7964 0500
By post.
The Financial Ombudsman Service
Exchange Tower, London
E14 9SR
Trusted by those who stay.
Many of our clients have worked with us for years. Here’s what a few of them say.