Primus Indemnity didn’t start with a grand plan to disrupt insurance. It started with a simple observation.
Nine years ago, co-founders Jonathan and Mark saw highly skilled surgeons and consultants being squeezed into rigid systems that didn’t reflect how they actually worked. Pricing was blunt. Advice was generic. Relationships weren’t part of the experience.
So they built something better.
Primus was created to bring precision and personality back into medical indemnity. To take the time to understand what someone really does, not what a band or bracket says they do. From day one, the focus was clear: fewer assumptions, better conversations, fairer outcomes.
In the first year, 33 clients put their trust in that approach.
Ten years on, more than 1,000 consultants and surgeons have joined us – making Primus the fastest-growing indemnity provider in the space.
But growth has never been the goal in itself.
Relationships are at the heart of everything we do. Many of the clients who joined in year one still speak directly to Jonathan or Mark today. That’s because Primus was never built to distance itself from the people it serves. We continue to grow, but we will never be too big for any client.
What sets Primus apart isn’t just competitive pricing, it’s our human approach. We’re here to inform, not intimidate. To look after, not process. To reassure, not rush clients.
We’re here to look after you, so you can look after patients.
The Primus Way.
Covered properly.
Medical indemnity isn’t something you want to second-guess. That’s why we take time to understand exactly what you do, not just accept what a band or bracket assumes you do. The result is cover you can trust, priced with precision and handled properly.
Always on your side.
Questions, changes, or something that just doesn’t feel right? We’re here. WhatsApp us any time. Work to your timescales. Short, efficient conversations when that’s all you’ve got time for. Real-life conversations when that’s what you need.
No jargon. No drama.
We don’t talk at you or send complex policy documents via email and leave you to it. We explain things clearly and concisely – ideally over a cup of something hot. We’ll give you the details you need to know and make your life as straightforward as possible. Useful conversations, exactly when you need them.
Trusted by those who stay.
Price might open the door, but it’s our people, knowledge and service that keep clients with us. With a 96.9% renewal rate and more than 1,000 consultants and surgeons insured, trust isn’t something we claim, it’s something we earn.
People, not policies.
Relationships are what we’re all about. Many of our clients still speak directly to the same people they trusted from day one. We continue to grow, but we’ll never be too big to care, or too busy to respond.
The Primus love.
Clients feel valued, because they are. Face-to-face meetings. Thoughtful touches. Long-term relationships. We deal with the details, the admin and the thinking, so you can focus on what matters most.
The Primus Way is built on understanding, precision and long-term relationships. We take the time to get your cover right, explain it clearly and support you consistently – so you can focus on your patients with confidence.
Trusted by those who stay.
Many of our clients have worked with us for years. Here’s what a few of them say.