In a market built around policies,
we focus on people.
At Primus, personal service isn’t an added benefit, it’s how we operate. We build our approach around you, your practice, and how you prefer to work.
From the outset, you’ll deal with a single point of contact who understands your practice and manages everything on your behalf. No call centres. No repetition. No stress.
We work around your time, whether that’s a quick call between clinics, a message when it suits you, or a more detailed conversation when needed.
It’s a more considered way of working. One that ensures things are handled properly, without adding to your workload.
Built around you.
Our 96.9% renewal rate reflects that commitment. We don’t simply arrange a policy; we build long-term relationships grounded in clarity, transparency and considered advice.
From your first conversation, you’ll notice the difference. You’ll deal with a dedicated Personal Client Manager who understands your practice and remains your consistent point of contact. No layers. No repetition. No unnecessary process.
We learn how you prefer to communicate and respond accordingly – whether that’s a concise update or a detailed discussion. The objective is straightforward: cover you understand and support you can rely on.
Your Personal
Client Manager.
Your Personal Client Manager oversees every aspect of your indemnity. From reviewing insurers and negotiating terms, through to arranging cover and issuing documentation.
They coordinate the detail, so you don’t have to.
Available by phone, email, text or WhatsApp, and flexible around your schedule, they remain accessible when needed, not just when it’s convenient.
They are a single, informed point of contact, managing the process with efficiency and discretion.
In person,
when it matters.
While responsiveness matters, so does familiarity.
We value meeting face-to-face when appropriate. A conversation over coffee, at a time that suits you, to review your cover, answer questions, and understand how your practice may be evolving.
It ensures that if you ever need us, you know exactly who you’re dealing with, and can be confident in the support you’ll receive.
If you’d welcome a conversation, simply let us know
what works for you.
Trusted by those who stay.
Many of our clients have worked with us for years. Here’s what a few of them say.